Refund and Returns Policy

Effective Date: 25th March 2025

At [Your Company Name], we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging with all tags attached.
  • The return must be initiated within 3 days of receiving the product.
  • The item must not be listed under non-returnable items (see Section 5).
  • Proof of purchase (order confirmation email or receipt) must be provided.

We reserve the right to deny returns that do not meet these criteria.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email our customer support team at support@nerdytech.co.ke with your order number and reason for return.
  2. Receive Return Authorization: If your request is approved, we will provide you with a Return Authorization (RA) number and return instructions.
  3. Ship the Item: Pack the item securely and ship it to the provided return address. You are responsible for return shipping costs unless the return is due to our error or a defective item.
  4. Confirmation & Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

3. Refund Process

If your return is approved, your refund will be processed as follows:

  • Original Payment Method: The refund will be issued to your original payment method within 5 business days.
  • Store Credit: If preferred, you may opt for store credit instead of a monetary refund.
  • Partial Refunds: In some cases (e.g., items with minor wear or missing packaging), we may issue a partial refund.

Please note that shipping fees are non-refundable unless the return is due to a defect or an error on our part.

4. Exchanges

We offer exchanges for defective or damaged items. To exchange an item:

  1. Contact us within 3 days of receiving your order.
  2. Provide details and photos of the issue.
  3. If approved, we will send you a replacement item at no additional cost.

If the requested item is out of stock, you may choose a different product or receive a full refund.

5. Non-Returnable Items

Some items are not eligible for return or refund, including:

  • Personalized or custom-made products
  • Digital downloads and e-gift cards
  • Intimate or sanitary goods (e.g., underwear, swimwear, earrings)
  • Clearance or final sale items
  • Perishable goods (e.g., food, flowers)

If you are unsure whether an item is eligible for return, please contact us before purchasing.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please follow these steps:

  1. Report the Issue: Contact us within 3 days of receiving your order with a description and photos of the issue.
  2. Resolution Options: We will offer a replacement, store credit, or full refund based on your preference.
  3. Return Shipping: In cases of defects or order errors, we will cover the return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card provider (refunds may take time to be posted).
  3. If the issue persists, email us at support@nerdytech.co.ke for assistance.

8. Return Shipping Costs

  • Customer-Paid Returns: If you return an item for reasons other than defects or errors, you are responsible for the return shipping cost.
  • Company-Paid Returns: If the return is due to an error on our part, we will provide a prepaid shipping label.
  • Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

9. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be updated on this page with the revised “Effective Date.”

10. Contact Us

If you have any questions about our refund and return policy, please contact us:

Nerdytech Solutions 
support@nerdytech.co.ke
+254 742 062964
Nairobi, Kenya.

By making a purchase from our website, you agree to this Refund and Returns Policy.